FAQs

Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Yes. With Pure Charge&Go, we offer a daily runtime of 19h without streaming and 17h with 5h direct streaming via Bluetooth. Considering the fact that an average daily usage of hearing aids is 16h, you can use Pure Charge&Go without any concern about battery life, even with direct audio streaming.

Yes. With the fast charging option provided by Pure Charge&Go, you can use the hearing aids 6 hours long with a 30 min charging.

Lithium-Ion battery is currently the best rechargeability solution in the market mainly with its:

- Longer daily battery runtime,
- Longer overall battery lifetime,
- Shorter charging time together with fast charging option, and
- Less complexity

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

- Increased ease of use because exact placement of the device in the charger’s cradle is not required
- No electronic contacts that can collect dirt and debris
- Improved water, sweat and dust resistance

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.

There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 10 is suitable for a broad range of hearing loss (mild, moderate and severe).

Yes. We offer a direct and very convenient remote control of your Pure 10 hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

Thanks to its Speech Quality, the new Pure 10 enables you to hear speech clearly in all situations through sophisticated microphones and advanced noise suppression technologies. This makes it easier for you to understand your conversation partner, even in very noisy environments such as a restaurant or a conference.

No. Streaming functionalities are not supported by Pure 10.

Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

If you use Bluetooth connectivity functions (e.g. direct audio streaming) very frequently and battery life/wearing time is very important to you, Pure 13 delivers up to 7 days wearing time with one single battery (based on a 16 hour day with 6 hours streaming). This is the longest streaming time in the market.

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 13 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. Tele-Coil is optionally available with Pure 13. Additionally, you can order Tele-Coil in any color available for Pure 13, i.e. without any color limitation.

Motion 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Motion 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion 13 hearing aids.

Yes. Tele-Coil is optionally available with Motion 13. Additionally, you can order Tele-Coil in any color available for Motion 13, i.e. without any color limitation.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. With its high level of discretion (20% smaller than its predecessor), the new Silk is “practically invisible”.

Yes. We offer a direct and very convenient remote control of your Silk hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

With the Twin Phone functionality we offer, activated via touchControl App or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.

Yes. You can use our new Silk together with our new CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

Yes. We offer a direct and very convenient remote control of your Insio hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

With the Twin Phone functionality we offer, optional push button, touchControl App or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.

Yes. You can use our new Insio together with our new CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

The new CROS Pure 312 Nx is compatible with the following hearing devices:

- Pure 312 Nx
- Pure 13 Nx
- Pure Charge&Go Nx
- Motion 13 Nx
- Motion 13P Nx

Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices (mentioned in the FAQ above) which support:
- direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
- audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices (mentioned in the FAQ above) which support audio streaming from your TV via our StreamLine TV accessory.

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Currently, StreamLine Mic is compatible with all Signia Nx hearing aids with Bluetooth connectivity.

The StreamLine Mic enables direct connectivity to the following devices:

- Bluetooth-enabled Android devices
- Bluetooth-enabled Apple devices
- Bluetooth-enabled PCs, laptops and older phones

For all devices mentioned above, the Bluetooth FW version should be 4.2 or higher.

No, you do not necessarily need an app to use the StreamLine Mic. However, you can use the myControl App (from app version 2.2 onwards) as a remote control to control the microphone volume.

The remote control of the StreamLine Mic volume is available with the myControl App version 2.2

No. You do not need to have a special hearing program to use StreamLine Mic.

In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

No. The StreamLine Mic does not need to be activated in Connexx.

In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

StreamLine Mic can be paired with max. eight (8) Bluetooth devices.

Nevertheless, only one (1) Bluetooth source can be used actively at the same time.

Pairing has to be done only once. StreamLine Mic connects to the first Bluetooth device within reach automatically. To switch to another device, the Bluetooth connection of the active device has to be disabled.

The StreamLine Mic provides up to 6 hours battery runtime with full functionality, i.e. continuous streaming.

Full charge takes approximately 2 hours.
The StreamLine Mic can be charged via USB or usual plug-in (all necessary cables are included in the package).

The charging status can be followed very intuitively via the different colors of the device’s power status indicator.

Currently, StreamLine TV is compatible with Signia Nx and Pure 13 BT primax hearing aids.

No, you do not necessarily need an app to use the StreamLine TV. However, you can use the myControl App as a remote control:

- to adjust the volume, and
- to start streaming remotely without any need to have a dedicated hearing program for TV streaming.

Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.

No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.

In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it (turn the hearing aids off and on – by opening and closing the battery door -, put your hearing aids onto the top side of the StreamLine TV and wait for app. 30 seconds).

Yes. High-quality Dolby Digital Sound is supported by our StreamLine TV.

The myControl App is freely downloadable in the Apple App Store and Google Play Store of all compatible Apple devices.

The myControl App is compatible with iOS devices.

The myControl App is compatible with Android devices.

Using the myControl App, you can:

- change the hearing program and microphone volume level;
- adjust the sound balance (basses and trebles);
- adjust the Tinnitus therapy signal (if available);
- set the directionality manually by using the Spatial Configurator;
- activate Hearing Aid Airplane Mode when you are on the plane so that you can still use the remote control capabilities of the App;
- activate various system sounds (program change, spatial configurator span, volume change, low battery etc.);
- set the low battery interval indicating when the App should signalize you that the battery level is low; and
- monitor your sound exposure and wearing time.

As a result, the myControl App gives you a wide variety of individual adjustment options according to your personal preferences.

After you pair your Bluetooth hearing aids with your smartphone and start the myControl App afterwards, you should grant access to:

- the location information and
- motion & fitness activity information
coming from your smartphone.

In order to get these permission requests, the location services (Settings>>Privacy>>Location services) and fitness tracking (Settings>>Privacy>>Motion&Fitness>>Fitness Tracking) should be activated on your iPhone.

By granting this access for the myControl App and your Bluetooth hearing aids, movement is added to the classification and spatial awareness will be reinforced. This will improve the hearing quality and comfort of the wearer in movement.

Using this function, the wearer can monitor the improvement on his/her communication/speech activity while using the Signia Nx hearing aids.